FAQs

For UK customers there is a fixed charge for shipping dependant on which option you choose. This charge is not affected by the number or value of the items purchased.

UK Standard Shipping - £6 
UK Next Day Delivery - £8
UK Guaranteed Saturday Delivery - £12 
All UK orders are usually shipped by HDNL Courier service.

Overseas Orders
The cost of shipping is based upon the weight of the items you order. All overseas orders under 2kg are sent by Royal Mail International Signed For Delivery. All orders above 2kg will be delivered by Parcel Force Courier.

European Union
0 – 500 grams: £12.50
Over 500 grams: £25.00

USA & Canada
0 – 500 grams: £12.50
Over 500 grams: £30.00

Far East & Australia 
0 – 500 grams: £12.50
Over 500 grams to 2kg: £30.00
Over 2kg: £50

Rest of the World 
0 – 500 grams: £12.50
Over 500 grams to 2kg: £30.00
Over 2kg: £60

UK - Dependent on the service you have selected, you will receive your order the next working day with Next Day Delivery and the following Saturday, if Saturday Delivery is chosen. For Standard Delivery you will receive your order within 1 – 3 Business days.

Please note all orders must be signed for at the delivery address.
All UK orders are usually shipped by HDNL Courier service (Delivery between 9am and 7pm).

Next Day orders placed before 12:00 will be shipped that day (Monday to Friday only).

Overseas - Dependent on your local Postal Service and Customs Office, most orders usually arrive within 3 – 10 Business days. Please note all orders must be signed for at the delivery address.

We aim to despatch all orders the next working day however this may vary at busy times of the year (Christmas and Holidays).

You will receive a tracking number along with your despatch notification email, including details of the relevant delivery company website you will need to refer to.

UK orders – www.hdnl.co.uk

Overseas – www.royalmail.com or www.parcelforce.com

If for any reason you experience problems tracking your order, please email customerservices@hervia.com