Terms and Conditions of sale

For terms of website use and privacy policy click here.

ELIGIBILITY TO PURCHASE PRODUCT
All products on the website are available for worldwide sale.

PRICING
Our online merchandise prices are the same as those in our retail stores. All prices are quoted in UK Pounds Sterling (GBP) inclusive of VAT at the prevailing rate, and goods are sold under English law.

PACKAGING
All accessories will come with the appropriate Vivienne Westwood pouch and box. All handbags will come in a Vivienne Westwood dust proof bag. All clothing is wrapped in Vivienne Westwood tissue paper.

SHOPPING BAG
You can always see how many items you have in your shopping basket by viewing the subtotal. To see what is in your basket, click on "view basket" to open it. You can remove any item from your basket by clicking "remove". You can also change the quantity of each item in your basket by changing the quantity field and clicking the "recalculate" button.

SPECIAL PROMOTIONS
Occasionally, we may offer promotions, which require a code. This promotion code should be entered in the appropriate place as you check out and purchase a product. The offer will be reflected in your total.

PRODUCT ENQUIRIES
We make every effort to offer only merchandise sizes and colours that are available and in stock. If a size or colour is not available, it will not be offered and you will not be able to order. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive. We are unable to search for items from a previous season or that are not carried in our current store stock.

PAYMENT METHODS
Hervia accepts the following credit cards as method of payment:

VISA
MASTERCARD
AMERICAN EXPRESS
MAESTRO/VISA DELTA
VISA ELECTRON
SOLO
JCB

Your order is only accepted by us once we have taken payment from you.

RETURNS AND EXCHANGES FAQ

Cancellation Rights & Returns – UK and EU

If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods. Please note that in the case of clothes, accessories and jewellery, “inspect” means examine, and does not permit you to try on, wear or use the items. Perfume and body products cannot be returned opened for hygiene reasons. All pierced earrings for hygiene reasons are strictly non-returnable.

Should you decide to return the goods you must notify us of cancellation in writing (by post to the address below, or by email to customerservices@hervia.com) within 7 working days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.
You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with as much of their original packaging and their original paperwork as possible. We will refund to your credit card, within 7 working days of receiving the goods, the sums paid by you in relation to them and, at our discretion, may pay the postage for returned items at a rate of £3.00 (UK) and £12 (International).

If you do not return the goods within 21 days of your cancellation notice, we may chose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.
This does not affect your statutory rights.

Returns – Rest of World (inc USA, Canada, Australia Japan, China, Taiwan & Korea)

The EU cancellation rights set out above do not apply to customers living outside of the EU.

For non-EU customers, we hope you will be fully satisfied with our products. If for any reason you are not satisfied, we will be happy to accept a return from you according to the following policy. You may return an item in its original condition and packaging within 7 days of receipt for an internet credit note or item exchange subject to our discretion. After 7 days we will no longer accept returned items. Perfume and body products cannot be returned opened. We do not refund shipping charges. All earrings for hygiene reasons are strictly non-returnable. We may at our discretion pay the postage for returned items at a rate of £12 (International).

RETURNS AND EXCHANGES FAQ (CONTINUED)

Returns Do’s and Don’ts – All Countries

You may return goods by mail to the returns address below, or in person to our Manchester or Liverpool stores. If at all possible, please include with the goods a copy of your internet invoice, cancellation notice(where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process.

Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.

If you fail to return packaging which is an integral part of the overall product (for example branded jewellery pouches or the dust-proof bags which protect handbags) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.

Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.

Where you return goods to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.

If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).

Notice of cancellation and returns should be sent to:

Internet Sales Department
Hervia Limited
47 Spring Gardens
King Street
Manchester
M2 2BG
United Kingdom

Hervia Limited reserves the right to amend this returns policy without notice under advice from Government appointed agencies.

DAMAGED GOODS
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing customerservices@hervia.com.

SHIPPING
All merchandise is shipped either by “next day” Special Delivery or Recorded UK delivery or registered INTERNATIONAL airmail. Both methods will require a signature on receipt. Please allow up to 3 business days for UK orders and up to 10 business days for all international orders. The Shipping rate is per order and will not change however many items you order. At our discretion, additional charges may apply for bulky, heavy or multiple items purchased on our online store.

IMPORT DUTIES
You are responsible for all the appropriate Import and Customs Duties.

FRAUD
In order to protect against fraud we only are able to ship items to the billing address of the credit card holder or to another address at our discretion. We do check the address you give on your order before shipment.

GENERAL
If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.

All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.

These terms and conditions shall apply to all internet sales made by Hervia Limited, and by placing an order with Hervia Limited you are accepting these terms and conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.

COMPANY INFORMATION
Hervia Limited T/A Vivienne Westwood
Registered England 2874245

47 Spring Gardens
King Street
Manchester
M2 2BG, United Kingdom