Contact Us

Please contact us using the form below.

Alternatively, you can email or telephone our Luxury Customer Services team: customerservices@hervia.com / +44 161 835 2288.

Our opening hours are 10 AM to 4 PM BST Monday to Friday. Our offices are closed on Saturday and Sunday.

We are also closed during Bank Holidays.

We aim to respond to all customer queries within 48 hours (Monday to Friday). However, during busier periods, holidays, seasonal events and sales there may be a delay in response time. We apologise for this inconvenience in advance.

If your query is about a web order that you have placed, please quote your order number in the subject so we are able to assist you quickly.