Terms & Conditions
All items marked with 'Spring/Summer 2018' and '*Classic' are excluded from all sale promotions.
All products on the website are available for worldwide sale.
Our online merchandise prices are the same as those in our retail stores. All prices are quoted in UK Pounds Sterling (GBP) inclusive of VAT at the prevailing rate, and goods are sold under English law.
All accessories will come with the appropriate Hervia packaging. All clothing is wrapped in Hervia tissue paper. All items ordered from Hervia.com will be supplied with a Hervia security seal. This must remain attached in order for any item to be returned, if this has been removed then the return will not be accepted.
Gift Wrapping is available on selected products through the main site. The standard charge for gift wrapping is £2.99. We are able to offer gift wrapping on most products and if not available at the check out, you can contact our customer service team to arrange this option, email firstname.lastname@example.org or call 0161 835 2777.
You can always see how many items you have in your shopping basket by viewing the subtotal. To see what is in your basket, click on "view basket" to open it. You can remove any item from your basket by clicking "remove". You can also change the quantity of each item in your basket by changing the quantity field and clicking the "recalculate" button.
Occasionally, we may offer promotions which require a code. This promotion code should be entered in the appropriate place as you check out and purchase a product. The offer will be reflected in your total.
We make every effort to offer only merchandise sizes and colours that are available and in stock. If a size or colour is not available, it will not be offered and you will not be able to order. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive. We are unable to search for items from a previous season or that are not carried in our current store stock.
Hervia.com accepts the following credit cards as method of payment:
VISA ELECTRON SOLO JCB
Your order is only accepted by us once we have taken payment from you. You can also make payment via PayPal at the checkout.
CREDIT NOTES AND E-WALLETS
Please note that all Credit Notes and E-Wallets are only valid for a set period. All Credit Notes are valid for 6 months from date of issue. All E-Wallets are valid for 6 months from date of issue.
Any Credit Notes or E-Wallets outside of this period will not be accepted.
RETURNS AND EXCHANGES FAQ
Cancellation Rights & Returns – UK and EU
If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods. Please note that in the case of accessories and jewellery, “inspect” means examine, and does not permit you to wear or use the items. Perfume and body products cannot be returned opened for hygiene reasons. All pierced earrings, underwear and swimwear are for hygiene reasons are strictly non-returnable.
If you do not return the goods within 14 calendar days of your cancellation notice, we may chose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 14 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site. This does not affect your statutory rights.
All items ordered from Hervia.com will be supplied with a white Hervia swing ticket. This must remain attached in order for any item to be returned, if this has been removed then the return will not be accepted.
RETURNS - REST OF THE WORLD (inc USA, Canada, Australia Japan, China, Taiwan & Korea)
The EU cancellation rights set out above do not apply to customers living outside of the EU. Non EU customers may return any unwanted products within 14 calendar days of receipt, providing it is in it's original condition and packaging. You may return a product(s) for an exchange or receive funds into your E-Wallet account. We do not offer cash refunds on returns from outside of the EU. The E-Wallet will be credited with the owed amount and hold the funds until you place a new order. You can access your E-Wallet within the 'My Account' section of the website.
After 14 days we will no longer accept returned items. Perfume and body products cannot be returned. All earrings for hygiene reasons are strictly non-returnable. We do not refund shipping charges.
For full Delivery & Returns Terms please click here.
FAQ (CONTINUED) Returns Do’s and Don’ts – All Countries
Please see the "Return an item" page for step-by-step instructions on how to go about returning goods. Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange. Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
If you fail to return packaging which is an integral part of the overall product (for example branded jewellery pouches or the dust-proof bags which protect handbags and Hervia branded white tags attached to the said item) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.
Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Where you return goods to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).
Notice of cancellation and returns should be sent to:
Hervia, 2nd Floor Rational House, 64 Bridge Street, Manchester, United Kingdom M3 3BN.
Hervia.com reserves the right to amend this returns policy without notice under advice from Government appointed agencies.
DAMAGED or MISSING GOODS If you should receive an item that is not in perfect condition/was damaged in shipping or is missing from your parcel, please notify us by emailing email@example.com within 48 hours. If you fail to make contact with us regarding these issues within 48 hours we will be unable to investigate this further for you.
All merchandise is shipped by UK Courier (this will not be affected by Postal Strikes) or for Overseas Orders by INTERNATIONAL airmail. Both methods will require a signature on receipt. Please allow up to 3 business days for UK orders and up to 10 business days for all international orders. The Shipping rate is per order and will not change however many items you order. At our discretion, additional charges may apply for bulky, heavy or multiple items purchased on our online store.
You are responsible for all the appropriate Import and Customs Duties.
In order to protect against fraud we only are able to ship items to the billing address of the credit card holder or to another address at our discretion. We do check the address you give on your order before shipment.
If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force. All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website. These terms and conditions shall apply to all internet sales made by Hervia.com, and by placing an order with Hervia.com you are accepting these terms and conditions.
PROMOTIONAL CODES Promotional codes are some times offered to customers as seasonal offers. Only one promotional code can be used in conjunction with any one order at a time. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.
Hervia.com is wholly owned by Hervia Bazaar Limited.
Registered in England - Company Number 05372235
Hervia, 2nd Floor Rational House, 64 Bridge Street, Manchester, United Kingdom M3 3BN.